YOUR RIGHTS: IN A NUTSHELL
RIGHTS WHEN MAKING PAYMENTS IN EUROPE. EU rules mean your electronic payments are becoming cheaper, easier and safer. Here’s how:
- You can make payments throughout Europe (the EU, Iceland, Norway and Liechtenstein) as easily and safely as in your home country.
- You can no longer be charged extra costs by a merchant when you pay using a card issued in the EU.
- The rules cover all kinds of electronic payments (e.g. credit transfers, direct debits, card payments…).
- Anybody legally residing in Europe has the right to a bank account for making electronic payments (“payment account”).
ELECTRONIC PAYMENTS AVAILABLE TO ALL
Every consumer legally residing in the EU has the right to at least a basic payment account free of charge or for a reasonable fee. (i.e. one that comes with a debit card, covers cash withdrawals, safekeeping of funds, and making and receiving payments).
SAME COST AS LOCAL ONES
- A single euro account allows you to make all your payments across Europe.
- Cross-border payments in euro will cost you the same as domestic payments in euro…
- …and from 15 December 2019, your crossborder payments in euro will cost you the same as domestic payments in your national currency.
- Cash withdrawals in euro outside your bank ATM network should cost you the same in another member state as in your home country.
MORE SECURITY, BETTER PROTECTION
- Your liability in case of an unauthorised payment – for instance if your credit card is stolen – is limited to a maximum of €50 (except in cases of gross negligence). You will not be liable for any unauthorised payment that takes place after you have informed your bank, or for an online payment if your payment service provider or bank does not provide for strong customer authentication.
- Where a final card payment amount is not known in advance (e.g. car rentals or hotel costs), a merchant can only block an agreed amount on your card with your approval.
- With ‘direct debit’ (e.g. you have authorised a company to collect payments from your account) you have 8 weeks to challenge any unduly charged amount. You must be reimbursed within 10 working days.
As a rule, merchants, both in shops and online, cannot make you pay more than the published price (‘surcharge’) when you pay with consumer debit and credit cards. In certain circumstances (e.g. for certain cards), a surcharge may still apply – but then it has to reflect the true cost to the merchant of this payment method. If you feel that you have been unfairly overcharged,
for instance when booking a flight or paying for a hotel reservation, visit the web-link provided on the next page to learn more about your rights.
Read also : EU Approved Reduction in Wire Transfer Fees